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Perspective (cont'd)

Instant Messaging

• 49.6% of the respondents use instant messaging software within the enterprise, while nearly 70% felt that it was important to incorporate into a hypothetical perfect intranet suite. Increasingly, vendors that provide intranet solution — whether they are content management systems, enterprise wiki providers or portal providers — are integrating instant messaging into them.

• 28.9% of those that do use instant messaging were required to do so as a part of their job function. Of those that did not use instant messaging, 38.4% indicated that their company policies prohibited usage. This is a surprising statistic since the benefits of enterprise instant messaging have been talked about extensively over the last two to three years.

Collaborative Workspaces

• The survey showed that employees extensively use collaborative workspaces (Documentum eRoom, eProject, Sharepoint etc.) to communicate with co-workers. 93.1% of the respondents surveyed said that they used a collaborative workspace though these were not always integrated with the intranet.

• On the flip side, only 53% of the respondents felt that it was easy to track changes made to projects or documents on the workspace and exactly 50% said that they were satisfied with the tool.

• The driving factors limiting greater usage were the lack of integration with other tools such as the intranet or Microsoft Outlook, the complexity of the tools and the lack of IT support.

Enterprise Podcasting

• A surprisingly high number of respondents answered “yes” when asked if they used podcasting in the workplace (21%). But further questions demonstrated that a lot of respondents treated audio and podcasting as synonymous tools. Podcasting usage was also concentrated among respondents in the Consulting (25%), Technology (18.8%) and Education (12.2%) industries.

• Podcasting usage was centered primarily around industry updates, client related communications, and training and recorded materials, while the primary devices used were PDAs (57%) and Portable MP3 players (35%).

External Resources

• Podcasting goes to college
• Intranet/Internet Assymetry?
• See also "Podcasting" and "Instant Messaging" from Ideas to steal from the consumer world.

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